TERMS & CONDITIONS

 By accepting The Dunsborough Event Co.’s quote and making the deposit payment, you are accepting the following terms and conditions;

1. DEFINITION

The “Owner” is The Dunsborough Event Co.
The “Hirer” refers to the person, firm or corporation hiring equipment from the Owner. The “Equipment” means all the equipment and accessories supplied to the Hirer.
The “Terms” means these Terms and Conditions of Hire.

​2. HIRE RATES

These are based on a 24 hour period. Extended hire periods can be arranged in the original booking of the Hirer and will depend on the availability of Equipment. The Dunsborough Event Co.  will provide a quote for an extended hire period on the request of the Hirer.

​3. DEPOSIT, PAYMENTS, BONDS AND OTHER FEES

~A non-refundable deposit of 30% of the total hire/service cost is required to be paid to The Dunsborough Event Co.  to confirm the Hirer’s booking. 

~ Self Setup packages will incur a $200 Bond, refundable upon inspection of the items and conditional that the condition of items is not any less than reasonable wear and tear. This is at The Dunsborough Event Co's discretion and it is the Hirer's responsibility to check items and be aware of their condition prior to acceptance of the hire. 

~ Packages may be altered or amended to an equal or higher value only. If a lesser package is required after deposit has been made, the package may be cancelled however deposits are retained by The Dunsborough Event Co.  and not transferred. 

~Deposit paid will come off the total bill payable. Deposits are required for all orders, with the exception of orders placed less than 30 days from delivery require full payment to secure the booking.

~Prices quoted are for delivery and set down on street level only. Extra charges may be payable for delivery to and removal from higher or lower level.

~The total invoice must be paid 30 days before delivery of any Equipment. If the Hirer does not comply with this, ~Equipment will not be released and the deposit is non-refundable. The Hirer reserves the right to rehire this equipment, as it will be considered a lost opportunity.

~If the Hirer requests to have item/s removed from the invoice after the deposit is paid the 30% deposit is non-refundable nor transferable.

~All prices are quoted in Australian Dollars and include GST as stated.

~Payment methods include Electronic Funds Transfer (as per the bank details on the invoice) or Cash. No other funds transfer is available.

~Bonds  are charged at the discretion of The Dunsborough Event Co.  and are charged out relative to the size and value of the items ordered.

~Festoons will require a bond of $10 per globe and will be charged per broken (glass) globe. If a light is blown this will not be charged. 

~Bonds are fully refundable, or part thereof, once the order is collected and returned to us. While we try our best to recover any missing items, if we are required to return to the venue to pick up any items that were not left with the rest of the order on the initial pickup, an additional pick up fee will be charged. If this amount is greater than the replacement cost, we will consider it lost and the relevant amount will be charged. In order for your bond to be returned within a maximum of one week after the event; please provide the account you wish this to be deposited into. If we have to go back to the venue, particularly in a busy period or if we are unable to get back to a certain venue, this may cause a delay in the bond being returned to your account. If this does not suit and you require you bond back, we will have to charge the replacement cost of the item until we are able to get it back and will return the balance of your bond, less this cost.

​4. CANCELLATION

~Booking deposits paid are non-refundable to cancellation, change-of-mind or change of date. No refund applies to deposit amounts. 

~Cancellations are requested in writing by email or letter by the Hirer stated on the invoice and can be sent via email to contact@dunsboroughhireco.com.au

~Cancellations made more than 30 days from delivery will receive a refund of any funds remitted, excluding the booking deposit.

~Cancellations made less than 30 days from delivery will receive a refund of delivery and collection fees only (if charged). The remainder of the bill must be paid in full as the cost of Equipment is considered cost of lost opportunity to The Dunsborough Event Co.

~No refund applies for Equipment cancelled on delivery. Booking deposits are non-transferable.

​5. QUOTATION

~All quotes provided expire within 7 business days.

~The Dunsborough Event Co.  reserves the right to adjust the prices in any quotation once the expiry period has been reached.

~Equipment is hired on a ‘first come, first served’ basis and a quotation does not guarantee the availability of any/all items until such time as a deposit is received.

​6. LIABILITY AND INDEMNITY

NOTE: All equipment is used and therefore reasonable signs of wear and tear will show as they are continual hire items.

~The Hirer assumes all responsibility for the Equipment from the time of delivery until collection by The Dunsborough Event Co.  and is liable for all Equipment damaged or lost during this period. Insurance is not covered by The Dunsborough Event Co.  once the Equipment has left the warehouse location.

~ Equipment remains the responsibility of the hirer even while at a venue’s location. Should items go missing, the hirer will be notified and may be liable for their full replacement value.

~The Hirer shall maintain at its expense liability, property and casualty insurance coverage in amount necessary to fully protect The Dunsborough Event Co.  Equipment against all claims, loss or damage of whatever nature or type.

~Any Equipment used outside is done so entirely at the risk of the Hirer. In no case should the Equipment be used or left outside in the rain or overnight.

~Credit card details are required as a security bond from the Hirer and held in the case of any and all damages, breakages, theft or unaccounted Equipment from The Dunsborough Event Co.  .

~Once all Equipment is returned and checked that it is in the same condition as prior to dispatch no charge will be made. The Dunsborough Event Co. ’s decision as to the condition of the Equipment prior to dispatch and on return shall be final.

7. DAMAGE OR MISSING ITEMS

~In no case should any floor coverings such as rugs be used on wet or muddy ground or without roof cover.

~All items must be stored with covers provided when not in use, and left in secure dry storage.

~Hire items with stains including (but not limited to) fog, haze or bubble fluid, candle-wax, mould, rust, wine, graffiti and/or food/beverage stains that are unable to be restored to a clean condition via our ordinary steam cleaning procedures, and are required to have specialised cleaning, that cost will be charged to the Hirer at the appropriate rate. Should these items not be able to be returned to their original positions, the full replacement cost will be charged. 

~If an item is returned damaged but repairable, you the Hirer will be sent an invoice for the cost of repairs and payment will be charged to the hirer’s credit card.

~In the event that The Dunsborough Event Co. is issued with a fine due to the instructions of the Hirer, the fine will be payable by the Hirer.

~The Hirer agrees that all charges for hire loss, hire extension, damage and repair will be paid and that all collection fees, legal fees or any expenses involved in the collection of these charges will be paid by the Hirer.

~If upon the return of the goods/hire equipment, The Dunsborough Event Co. finds the equipment to not be in satisfactory condition, the hirer shall pay to The Dunsborough Event Co.  the cost and expenses of restoring the goods/hire equipment to good working order OR full replacement cost. Misplaced and Damaged items, including but not limited to, Breakages of Glassware and Tableware, Damage to Sound or Lighting equipment or globes, missing items of lawn games, damaged cushions and decor, scratches or paint removal will be charged at replacement value, on the return date stated on the Tax Invoice or Agreement Advice, unless an agreement is made. This right shall not be prejudiced by or prejudice any other right under this agreement.

​8. DELIVERY, SELF SET-UP AND PICKUP

~There must be a site contact available at all times during the delivery and collection days to sign for both the delivery and collection. The Hirer must provide The Dunsborough Event Co.  with the name/s of this person/s and contact details. Drop off access must be arranged by the Hirers prior to delivery. Help may be required to lift furniture on arrival.

~The Hirer acknowledges that it is aware of the proper use for which the goods/hire equipment are designed, has the required knowledge to operate them safely and appropriately, has inspected the goods/hire equipment, and expressly agrees that the goods/hire equipment are: 

1.      in clean condition;

2.      in satisfactory working order/fit for purpose; and

3.      of the quantity and specifications as ordered.

4.      if item/s are missing from the order and are shown on the receipt, it is the responsibility of the Hirer to inform The Dunsborough Event Co.  immediately

~ Notwithstanding anything herein contained, the Hirer hereby acknowledges that no warranty or condition expressed or implied is given by the Owner as to the condition of the goods or as to the suitability or fitness of the goods for any purpose.

~All hire items must be packed up and stored in an accessible place ready for collection, if any items are not packed away and ready for pick up at the designated time and cause delay to us, or then requires us to pack up items this will incur a fee of $200 which will be charged to the hirer’s upon return of the goods. 

~Should inclement weather be forecast or occur during setups, The Dunsborough Event Co. reserves the right to withhold furniture that may be affected by this weather including but not limited to rugs, soft furnishings, candles or vases that may blow over.

~Teams are instructed not to place draping on arbors or tables in particularly windy conditions due to the risk of items falling over and/or blowing away, or when not deemed aesthetically pleasing for photography or clients themselves and reserve the right to make the call on the day.

9. RIGHT TO REFUSE

~ The Dunsborough Event Co.  has the absolute right to refuse a booking and/or refund and payment made at their discretion.

10. OWNERSHIP The equipment supplied for hire patently remains the property of The Dunsborough Event Co.

PRIVACY POLICY

 Collection of Information

~We may require additional information from you to assist in providing the best possible service to you. All correspondence may also be collected and stored, particularly in regards to sales, support and accounts, including email and other contacts details.

~Any information collected by The Dunsborough Event Co. is collected via correspondence from you or your company. This may be via the telephone, e-mail, fax, social media or directly through our website.

~The security of your personal information is important to us. We stringently follow industry accepted standards to protect the personal information submitted to us.

​Orders

When you purchase a product or service from us, we will request certain personal information (such as name, email and postal address) and financial information (such as credit card details and expiry date). This information is for billing purposes and on occasions to contact you to clarify details about your order.

​Legal Obligations

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceedings, court order or legal process served on our website.